FREQUENTLY ASKED QUESTIONS

Are your products suitable for sensitive skin?

Many of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend that you check product descriptions and ingredient lists to ensure compatibility with your skin type. Always perform a pre-test before full application.
What makes your cosmetics unique?

Our cosmetics are meticulously handcrafted using premium ingredients, cutting-edge formulas and an absolute commitment to quality, as well as using artificial intelligence to improve products. We prioritize both the efficacy and safety of our products to provide you with exceptional results.
Are your products cruelty-free and vegan?

Yes, we are proud to be a cruelty-free brand. We do not test our products on animals and ensure that all ingredients used are plant-based and ethically sourced. However, not all of our products are vegan.
Are your packaging materials environmentally friendly?

Yes, we are committed to sustainability. Our packaging materials are recyclable and we are constantly working to reduce our environmental footprint.
How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or the carrier's website.
How can I contact your customer service?

You can contact our customer service team by email, phone or the live chat feature on our website. Our dedicated team is here to help you with any questions or concerns you may have.
Do you offer free delivery?

Yes, we offer free standard shipping on orders over a certain amount. See our delivery policy for more details.
Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.